# 公共服务应对组织转型与 AI 采用引发人力调整的全政府原则

- 日期: 2026-08-04
- 收录: 2026-09-04
- 相关方: Assoc Prof Kenneth Goh · Mr Chan Chun Sing
- 来源: https://sprs.parl.gov.sg/search/#/sprs3topic?reportid=written-answer-23851
- sgai: https://sgai.md/zh/debates/written-answer-23851/
- 许可：sgai 自产内容（摘要、译文、分析）CC BY 4.0，署名并链接 sgai.md 即可；逐字原文（国会记录、演讲、字幕、政策原文）© 原权利人，仅供引用。条款：https://github.com/meltflake/sgai/blob/main/DATA-LICENSE.md

## 为什么重要

公共服务应对 AI 转型的人力原则定调：再培训与重新部署优先，仅必要时重组，无法调岗才给财务支持

## 摘要

官委议员吴多泉副教授（Assoc Prof Kenneth Goh）书面询问总理兼财政部长：公共服务署（PSD）是否已制定全政府原则，指导各机构处理组织转型与 AI 采用引发的人力调整，包括如何平衡再培训、重新部署、人力重组、机构知识保存与运营韧性。公共服务统筹部长陈振声（Mr Chan Chun Sing）代总理答复：大多数人力变动通过再培训、岗位重设计、重新部署与自然减员渐进完成，只有在机构的运营环境、使命或运营模式发生根本变化时才进行更大规模重组。原则是以关怀和实际协助支持受影响公务员：优先再培训并在本机构或公共服务其他部门重新部署，无法调岗时提供财务支持与就业协助等过渡支持。

## 要点

- 公共服务持续检视各机构的组织、职能、运营模式与人力需求，大多数转型与人力变动通过再培训、岗位重设计、重新部署与自然减员渐进完成
- 只有在机构的运营环境、使命或运营模式发生根本变化时，才进行更大规模的重组
- 原则是以关怀和实际协助支持受影响公务员：优先再培训并在本机构或公共服务其他部门重新部署，无法调岗时提供财务支持与就业协助等过渡支持
- 政府称这一做法可在满足未来需求的同时维持能力、机构知识与运营韧性

## 全文

3 何建业副教授询问总理兼财政部长，公共服务部是否已制定全政府原则，以指导各机构管理因组织转型和人工智能采用而产生的劳动力转型，包括各机构应如何平衡再培训、重新部署、劳动力重组、机构知识的保存和运营韧性。

陈振声先生（代表总理） ：公共服务部门不断审视我们的组织、职能、运营模式和劳动力需求，以便我们能够很好地满足新加坡和新加坡人的不断变化的需求和优先事项。大多数转型努力和劳动力变动是逐步进行的，通过技能再培训、岗位重新设计、重新部署和自然流失。只有在机构的运营环境、使命或运营模式发生根本性变化时，才会进行更大规模的重组。

在所有组织转型和劳动力转型工作中，原则是以关怀和切实的帮助支持受影响的公务员度过变革。作为一个公平且负责任的雇主，各机构将优先考虑对受影响公务员进行再培训和重新部署，无论是在本机构内还是在公共服务的其他部门。若重新部署不可行，我们承诺为受影响公务员提供过渡支持，例如经济支持和就业促进协助。这种做法确保了即使在努力满足未来需求的同时，能力、机构知识和运营韧性仍得以保持。

公共服务的宗旨是服务新加坡和新加坡人。为了做好这项工作，各机构必须持续转型，确保公共服务劳动力保持高效、响应迅速并为未来做好准备，同时支持公务员应对变革。

## Hansard (original, English)

© Parliament of Singapore — reproduced for reference only.

3 Assoc Prof Kenneth Goh asked the Prime Minister and Minister for Finance whether the Public Service Division has established whole-of-Government principles to guide agencies in managing workforce transitions arising from organisational transformation and AI adoption, including how agencies should balance retraining, redeployment, workforce restructuring, the preservation of institutional knowledge and operational resilience.

Mr Chan Chun Sing (for the Prime Minister) : The Public Service continually reviews our organisations, functions, operating models and workforce requirements so that we can meet changing needs and priorities of Singapore and Singaporeans well. Most transformation efforts and workforce changes are made progressively, through reskilling, job redesign, redeployment and natural attrition. More significant restructuring is undertaken only where necessary, in response to fundamental changes in an agency's operating environment, mission or operating model.

In all organisational transformation and workforce transition efforts, the principle is to support affected officers through the changes with care and practical assistance. As a fair and responsible employer, agencies will prioritise reskilling and redeploying affected officers, whether within their agency or elsewhere in the Public Service. Where redeployment is not feasible, we are committed to providing transition support to the affected officers, such as financial support and employment facilitation assistance. This approach ensures that capabilities, institutional knowledge and operational resilience are maintained even as we strive to meet future needs.

The Public Service's purpose is to serve Singapore and Singaporeans. To do this well, agencies must continue to transform and ensure that the Public Service workforce remains effective, responsive and ready for the future, while supporting public officers through change.