MDDI 演讲稿 · 2024-08-23
Rahayu Mahzam 政务次长在 IBM「AI 时代未来劳动力」活动上的开幕致辞
Opening Remarks by MOS Rahayu Mahzam At IBM Future Workforce in AI Era
要点
- • AI 既带来生产力提升（IBM 调研：43% 跨国 CEO 已用 AI 做战略决策），也带来岗位替代焦虑（Duolingo、Klarna 用 AI 替员工；好莱坞作家、护士、游戏演员都已罢工抗议）。
- • 我们的责任是「让劳动力为新时代做好准备」。「不是 AI 替代员工，而是会用 AI 的员工替代不会用 AI 的员工」。
- • 工具栈：JTM（信息通信版下约 200 门 AI 课程，截至 2023 年 12 月已培训约 18,000 人）+ 公司主导培训（CLT）支持 AI 工程师、ML 工程师、数据科学家等岗位。
- • 「AI 教育民主化」：在年轻人进入职场之前就开始——把 AI 教育与数字素养嵌入职业教育。
- • 公告：IBM 与新加坡理工学院（SP）、共和理工学院（RP）、Junior Achievement 合作——通过「IBM SkillsBuild」课程——为 4,500 名新加坡人（包括青年、成人、回归职场的女性、单亲妈妈、家庭佣工）免费提供 AI 等数字技能培训。
完整译文（中文）
MDDI 英文原文译文 · 翻译日期：2026-05-03
本文已从早期版本的网站迁移过来——格式可能有不一致之处。
数码发展及新闻部政务次长 Rahayu Mahzam 在「IBM AI 时代未来劳动力」活动上的开幕致辞（2024 年 8 月 23 日）
IBM 全球企业社会责任副总裁兼首席影响官 Justina Nixon-Saintil 女士、
IBM 亚太区企业社会责任负责人 Yean Feng Yue 女士、
各位嘉宾、女士、先生：
早安。
我很高兴今早出席这个活动。
今天的主题——「AI 时代的未来劳动力」——非常贴切。AI 正快速成为各行业的不可或缺组成——从教育到法律。
a. 员工越来越多地借力 AI 工具自动化常规任务、节省时间、提升生产力。LinkedIn 报告称——招聘要求中提到「ChatGPT 经验」的职位数量在增加——显示这些工具在今天职业格局中的重要性。
b. 你们公司最近的一项关于生成式 AI 的研究显示——43% 的受访者（多数是来自 30+ 国、26 个行业的跨国公司 CEO）已经在用 AI 做战略业务决策。
与此同时——我们也看到——对「AI 导致岗位替代与技能过时」的不确定性与焦虑在上升。
a. 今年早些时候——流行的语言学习 App Duolingo 决定让 10% 的合同方下岗——因为它正在转向用 AI 翻译内容。
b. 「先买后付」服务商 Klarna 也公开谈论——减员并以 AI 替代。
这些例子显示——公司越来越多地为运营需求转向 AI。
因此员工的关切是真实的——若不被回应——可能升级为广泛的不满。
a. 仅 3 周前——300 多名电子游戏演员与好莱坞演员在加州伯班克的华纳兄弟工作室前示威——抗议他们所说的——头部游戏公司不愿保护员工免受 AI 不受监管使用的伤害。这是去年好莱坞编剧罢工之外的又一次。
b. 今年 4 月——数百名护士在加州奥克兰的一家医院外集会——抗议用 AI 替代某些护理职责。
和任何新技术一样——我们必须思考如何用它来惠及人民与社会、而不是造成伤害。让我分享政府的思考。
我们仍然相信——只要员工与企业有「用得好」的能力——AI 就有潜力帮助他们提高生产力、保持相关。事实上——公司也报告说——他们预期 AI 会对业务产生正面影响。
但 AI 的好处远不止于雇主。我们看到 AI 正在改造劳动力——增强其更有效分析数据的能力、自动化重复任务、把时间释放给「更高价值的工作」。结果是——员工变得更有生产力、更投入有意义的任务、更能为组织做贡献。
这些好处太显著——不能忽视——AI 的进步是我们不能也不应抗拒的。我们的责任在于——让劳动力为这个新时代做好准备。
许多深思的观察者指出——「不是 AI 替代员工——而是『会用 AI 的员工』替代『不会用 AI 的员工』」。
这意味着——我们应努力为员工装备使用 AI 工具的必要技能——让他们提升生产力、避免对工作的不合时宜扰动、并帮企业优化运营、提升竞争力。
我们如何做？
a. 对已在职的人——我们为各行业开发了「工作转型地图」（JTM）——指引雇主、员工与培训提供者的技能发展与岗位重新设计。
i. 比如——「信息与通信」JTM 之下的培训伙伴——提供约 200 门 AI 相关课程。截至 2023 年 12 月——他们已培训约 18,000 人成为「自信的 AI 使用者」。
b. 对希望走 AI 实务者职业路径（包括 AI 工程师、机器学习工程师、数据科学家等角色）的人——我们也有许多「公司主导培训」（CLT）项目——支持公司招聘并培训具备前置技能的人——发展 AI 职业。
在员工之外——我们也必须把「在新时代蓬勃所需的技能」「民主化」。我们需要扩大 AI 教育——确保社会的所有分段——无论背景——都能在「AI 驱动的劳动力」中被赋能参与。
通过让更多人具备 AI 技能——我们能驱动经济增长、减少不平等——确保 AI 收益被全社会共享。这也让我们能接入多样视角——确保 AI 技术的开发——把所有社区的需求与价值观纳入考虑。
这意味着——采取主动的、上游式做法——在年轻人进入职场之前就为他们做准备。包括把 AI 教育与数字素养——融入职业培训——为他们装备「在快速变化的就业市场中做得好」的基础技能。
另外——我们必须以「让所有人都能进入」的方式——保证我们的方法是包容的。
但政府绝对不能单干。公司必须与我们一起站出来——我也很高兴——许多公司已经这么做。
为此——我很高兴——IBM 将与新加坡理工学院（SP）、共和理工学院（RP）、Junior Achievement 合作——为新加坡的青年与成人学习者——免费提供 AI 培训。
通过「IBM SkillsBuild」课程——这一合作目标是——让 4,500 名新加坡人——具备 AI 等新数字技能。SkillsBuild 项目以一个在线平台为骨架——并辅以「与全球伙伴网络合作交付的定制化实践学习体验」。
这一倡议希望——通过帮助学习者发展「需求高的、有价值的新技能」——并接入新职业机会——弥合全球技能鸿沟。
a. SP 与 RP 都将把 SkillsBuild 项目纳入课程——学生除了 AI——还能接触网络安全、数据科学等主题。
b. IBM 也与 Junior Achievement（一家致力于激励并准备人们在全球经济中成功的非营利组织）合作。这一合作希望——通过为 14 至 18 岁的学习者提供基本的 IT 相关课程——以及为回归职场的女性（包括单亲母亲）提供支持——准备并赋能新加坡的年轻人。这一倡议也对希望学基础 AI 技能的新加坡家庭佣工开放。
总结——前路清晰——我们不能也不应抗拒 AI 的进步。我们必须以包容、公平的方式驾驭其潜能。这意味着——确保我们各分段的员工——都能获得在这个新时代蓬勃所需的技能。
AI 时代的劳动力未来——是一个充满可能的未来——前提是——我们愿意拥抱它、为我们的人投资、培育能弥合「技术与人性」鸿沟的伙伴关系。
这样做——我们就能构建一个「创新与包容并行」的未来——一个「人人都有机会蓬勃」的世界。
谢谢。
英文原文
MDDI 官网原始记录 · 抓取日期：2026-05-02
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Opening Remarks by Ms Rahayu Mahzam, Minister of State for Digital Development and Information, At IBM Future Workforce in AI Era (23 August 2024)
Justina Nixon - Saintil, Vice President for Corporate Social Responsibility and Chief Impact Officer, IBM Global
Yean Feng Yue, Corporate Social Responsibility Leader, IBM APAC
Distinguished guests, ladies and gentlemen,
Good morning
I am glad to join all of you here this morning.
Today’s theme, “Future Workforce in the AI Era”, is an especially pertinent one given how AI is rapidly becoming an integral part of various industries, from education to law.
a. Workers are increasingly leveraging AI tools to automate routine tasks, save time and boost productivity. In fact, LinkedIn reported an increase in the number of job postings with “ChatGPT expertise” listed in their requirements, demonstrating the growing importance of these tools in today’s professional landscape.
b. A relatively recent study conducted by your company on generative AI also showed that 43% of the respondents, mostly CEOs of MNCs from more than 30 countries and 26 industries, are already using AI to make strategic business decisions.
At the same time, we are also seeing the increasing uncertainty and anxiety about job displacement and skill obsolescence due to AI.
a. Earlier this year, the popular language learning app Duolingo made the decision to offboard 10 percent of its contractors as it was pivoting to using AI to translate content.
b. Buy now, pay later service provider Klarna has also been open about reducing its workforce and replacing them with AI.
These examples show that companies are increasingly turning to AI for their operational needs.
The concerns faced by workers are therefore real, and if left unaddressed, could escalate into widespread discontent.
a. Just three weeks ago, more than 300 video game performers and Hollywood actors picketed in front of the Warner Bros Studios building in Burbank, California, to protest against what they call an unwillingness from top gaming companies to protect workers against the unregulated use of AI. This was in addition to the Hollywood writers’ strike that took place last year.
b. In April this year, hundreds of nurses gathered outside a hospital in Oakland, California, to protest the use of AI replacing certain nursing duties.
As with any new technology, we will need to grapple with how it could be used to benefit our people and society, and not cause harm. Let me share how the Government is thinking about this.
It remains our belief that AI has the potential to help workers and enterprises increase their productivity and stay relevant, provided they have the capabilities to apply it well. In fact, companies are reporting that they expect AI to have a positive impact on their businesses.
But the benefits of AI extend far beyond just employers. We are seeing how AI is transforming our workforce by enhancing their ability to analyze data more effectively, automating mundane and repetitive tasks, and freeing up time for higher value work. As a result, employees are becoming more productive and engaged in meaningful tasks, and better equipped to contribute to their organisations.
These benefits are too significant to ignore, and the advancement of AI is something we cannot, and should not, resist. Our responsibility lies then in preparing our workforce to succeed in this new era.
Many thoughtful observers have pointed out that it is not so much AI displacing workers, but AI-proficient workers displacing AI-deficient ones.
This means that we should strive to equip our workers with the necessary skillsets to utilise AI tools, so that they can increase their productivity, avoid untimely disruptions to their jobs, and help enterprises optimise their operations and improve their competitiveness.
How then are we doing so?
a. For those already in the workforce, we have developed the Job Transformation Maps (JTMs) for various sectors to help guide skills development and job redesign among employers, workers, and training providers.
i. For example, training partners under the Information and Communications JTM offer about 200 AI-related courses. As of Dec 2023, they have trained about 18,000 people to be confident users of AI.
b. For those looking to pursue a career as an AI practitioner, which includes roles such as AI Engineer, Machine Learning Engineer, or Data Scientist, we also have numerous Company-Led Training programmes that support companies to hire and train those with the pre-requisite skillsets to develop a career in AI.
Beyond our workers, it is also essential that we democratise access to the skills needed to thrive in this new era. We need to broaden AI education to ensure that all segments of society, regardless of background, are empowered to participate in the AI-driven workforce.
By equipping more people with AI skills, we can drive economic growth and reduce inequality, ensuring that the benefits for AI are shared across society. It would also allow us to tap into diverse perspectives, ensuring that AI technologies are developed with the needs and values of all communities in mind.
This means taking a proactive approach by going upstream to prepare our youths even before they enter the workforce. It includes integrating AI education and digital literacy into vocational training and equipping them with the foundational skills required to do well in a rapidly changing job market.
Additionally, we must ensure inclusivity in our approach by creating pathways that are accessible to all.
But the Government certainly cannot do all these alone. It is essential that companies step up to partner with us on this endeavour, and I am glad that many have done so.
To this end, I am heartened to note that IBM will be collaborating with Singapore Polytechnic, Republic Polytechnic, and Junior Achievement to provide free AI training for both youth and adult learners in Singapore.
Through IBM’s SkillsBuild coursework, this collaboration aims to equip 4,500 Singaporeans with new digital skills, including AI. The SkillsBuild programme features an online platform that is complemented by customized practical learning experiences delivered in collaboration with a global network of partners.
The initiative seeks to help bridge the global skills gap, by helping learners develop valuable new skills that are in demand and access new career opportunities.
a. Both Singapore Poly and Republic Poly will incorporate the SkillsBuild programme into their curriculum where students will have access to topics like cybersecurity and data science, in addition to AI.
b. IBM is also collaborating with Junior Achievement, a non-profit organisation dedicated to inspiring and preparing people to succeed in a global economy. This collaboration aims to prepare and empower the youths in Singapore through providing essential IT- related curriculum to 14- to 18-year-old learners, as well as to support women returning to the workplace, which includes single mothers. The initiative will also be open to domestic workers in Singapore who are interested to learn basic AI skills.
In conclusion, the path forward is clear – we cannot and should not resist the progress of AI. Instead, we must harness its potential in ways that are inclusive and equitable. This means ensuring that our workers, from all segments of society, have the opportunity to acquire the skills needed to thrive in this new age.
The future of the workforce in the age of AI is a future of possibilities – if we are willing to embrace it, invest in our people, and foster partnerships that bridge the gap between technology and humanity.
By doing so, we can build a future where innovation and inclusivity go hand-in-hand, creating a world where everyone has the opportunity to thrive.
Thank you.