Written Answer · 2025-11-06 · Parliament 15
Deployment of Agentic AI Systems in Civil Service and HR Policies to Support Officers Made Redundant
An MP asked about the government's plans to deploy agentic AI systems to automate civil service job functions, and about HR policies for officers made redundant by AI. The government replied that AI deployment will proceed cautiously, with a focus on upskilling officers to work alongside AI on complex problem analysis and solution design — reflecting a balance between efficiency gains and risk control.
Key Points
- • Agentic AI: definition and capabilities
- • Cautious rollout of AI use
- • Upskilling civil servants
Deploys AI cautiously while prioritising skills training.
Focuses on redundancy risk and HR support.
Push joint development of AI and the human workforce.
"Agentic AI systems are AI tools capable of initiating and carrying out actions."
Participants (2)
Original Text (English)
SPRS Hansard · Fetched: 2026-05-02
15 Ms Poh Li San asked the Minister for Digital Development and Information (a) what are the Government's plans for deploying agentic artificial intelligence (AI) systems to automate relevant job functions in the public service; and (b) what human resource policies are in place to assist public servants whose job roles may be made redundant with the adoption of agentic AI systems.
Mrs Josephine Teo : Agentic AI systems are AI tools capable of initiating and carrying out actions, such as sending emails or updating records and software. Such capabilities can enhance the efficiency and effectiveness of our officers, but risks in implementing them can have cascading consequences.
The Government is thus adopting a careful approach towards agentic AI deployment. We are simultaneously investing in our officers' skills development to collaborate effectively with AI and focus on higher-order responsibilities, such as analysing complex issues and designing solutions that effectively address citizens' needs.