MDDI 演讲稿 · 2026-04-30

Rahayu Mahzam 政务次长在 Lions Befrienders「邻里安老智能助理 (NANA)」AI 项目启动会上的致辞

Rahayu Mahzam 政务次长在 Lions Befrienders「邻里安老智能助理 (NANA)」AI 项目启动会上的致辞

Rahayu Mahzam · MDDI 政务次长 · Lions Befrienders「邻里安老智能助理 (NANA)」AI 项目启动会

要点

  • • NANA（邻里安老智能助理）是 AI 驱动的语音助理——可以自动给乐龄人士打关怀电话，用对方偏好的语言或方言陪聊；通话后向 Lions Befrienders 工作人员提供要点摘要与跟进高亮。
  • • 到 2030 年，每 4 位新加坡人中就有 1 位年满 65 岁——其中又有 1/4 年满 80 岁。在老龄化压力下，新加坡把科技定位为社区护理的「赋能者」，让乐龄长辈能更长时间留在社区。
  • • NANA 的设计原则是「支持人，而不是替代人」——AI 处理例行关怀电话，员工和义工解放出来专注做唯有人类能做的深度陪伴。
  • • 这是基层创新（ground-up innovation）的样本——Lions Befrienders 多年迭代，让 NANA 更懂得理解和回应新加坡本地乐龄人士；MDDI 期待 NANA 在更广社区中推广。
  • • 政府同时通过 LifeSG App（整合 100+ 项政府服务）向乐龄人士提供幸福感问卷与个性化建议——NANA + LifeSG 一并体现了「让护理向上游延伸」的策略。

完整译文（中文）

MDDI 英文原文译文 · 翻译日期: 2026-05-15

开场

各位下午好！很高兴今天来到 Lions Befrienders。

每次走访乐龄活动中心（Active Ageing Centre），我都会带着满满的能量离开。在我们的乐龄人士和服务工作者身上看到的「我能行」的精神——真的会感染人。

今天我们齐聚一堂——庆祝这种创新精神。我非常高兴能与各位共同见证「邻里安老智能助理」（Neighbourhood Assistant for Nurturing Ageing），也就是 NANA，正式启动。

在老龄化社会中转型社区护理

到 2030 年，每四位新加坡人中就有一位年满 65 岁——其中又有四分之一年满 80 岁。我们希望乐龄人士保持健康、活跃、与社会保持连接——希望他们被妥善支持，尽可能长地在社区生活。

科技可以助我们达成这个目标。比如说——乐龄人士可以在 LifeSG App（一个整合了超过 100 项政府服务的应用）上做幸福感问卷，拿到自己身心状态的总结，外加个性化建议，例如附近的乐龄活动项目。

科技还能让我们向上游延伸——把对乐龄人士的支持扩得更广。我们希望打造一个「始终有人在关心你」的社区——不只是在你不舒服的时候，而是在任何事情出错之前。要让这个愿景成真——我们需要把科技拥抱为「护理的赋能者」。

借助科技守护乐龄

NANA 正是这种思路的体现。它是一个 AI 驱动的语音助理——可以自动化地用乐龄人士偏好的语言或方言做关怀电话陪聊。每次对话后——NANA 会为 Lions Befrienders 的工作人员提供要点总结、并高亮任何需要跟进的事项。这位 AI 语音「友伴」展示了——我们如何借助科技，在访问与中心活动之间，照看乐龄人士的情绪与心理健康。

我知道——当我们谈到 AI——有人会担心「人情味」会丢失。但这不是「科技替代人」——而是「科技支持人」。我们可以把 NANA 这类 AI 工具看作「眼睛和耳朵」，去支持我们护理工作者的「心」。NANA 处理掉与乐龄人士的例行关怀电话——让我们的员工与义工得以专注做他们最擅长的事：提供深度、有意义的、唯有人类才能给予的陪伴与支持。

我了解到——Yoganathan 先生待会儿会分享他使用 NANA 的经历，以及 NANA 是如何打开了他对 AI 的认知。我很期待听他的分享。

肯定来自一线的创新

我要向 Lions Befrienders 致敬——感谢你们过去几年的非凡工作——一点一滴打磨、「教」NANA 更好地理解并回应我们的新加坡乐龄人士。感谢你们的创新——感谢你们一直在思考如何在社区中更好地照护乐龄长辈。我也期待看到——NANA 如何转型乐龄护理。

结语

现场所有的乐龄长辈——我希望你们能敞开心扉欢迎 NANA。不要害羞——和 NANA 聊聊——分享你的想法和反馈——帮助这些工具变得更适合你。因为——你和 NANA 互动得越多——NANA 学得越多——NANA 就会做得越好。

我再次祝贺 Lions Befrienders 的团队——完成这件有意义的工作。祝各位健康——并度过一个美好的下午。

非常感谢大家。

英文原文

MDDI 官网原始记录 · 抓取日期: 2026-05-15

Introduction

Good afternoon, everyone! It is a pleasure to be here at Lions Befrienders today.

Every time I visit an Active Ageing Centre, I leave feeling truly energised. The 'can-do' spirit I see in our seniors and service providers is truly infectious.

We are here today to celebrate that spirit of innovation. I am very happy to join you for the official launch of the Neighbourhood Assistant for Nurturing Ageing, also known as NANA.

Transforming Care in the Community in an Aged Society

By 2030, one in four Singaporeans will be aged 65 and older, and one in four of them will be aged 80 and above. We want our seniors to remain healthy, active and connected. We want them to be supported, to live in the community for as long as possible.

And technology can help us to do so. For example, seniors can take a wellness questionnaire on the LifeSG app, which is an app that consolidates over 100 government services, and receive a summary of their well-being, along with personalised recommendations to improve their well-being, such as the active ageing programmes available near them.

Technology would also allow us to move more upstream and expand the support for seniors. We want to build a community where someone is always looking out for us, not just when you are unwell, but even before anything goes wrong. To make this vision a reality, we need to embrace technology as an enabler for care.

Harnessing Technology for Care

NANA represents this approach. It is an AI-powered voice assistant that can be automated to make check-in calls to seniors for a chat in their preferred language or dialect. After each conversation, NANA provides Lions Befrienders staff with a summary of the key points, and highlights anything that may need follow-up. This AI voice befriender demonstrates how we can harness technology to keep an eye on the emotional and mental well-being of our seniors, even between visits and centre activities.

I know that when we talk about AI, some may worry that the human touch will be lost. However, this is not about technology replacing people. It is about technology supporting people. We can think of AI tools like NANA as the "eyes and ears" that support the "heart" of our care providers. By handling the routine check-ins with seniors, NANA frees up our staff and volunteers to focus on what they do best: providing deep, meaningful companionship and support that only humans can give.

I understand that Mr Yoganathan will be sharing his experience using NANA and how it has opened up his perception of AI. And I look forward to hearing his experience.

Recognising Ground-Up Innovation

I want to commend Lions Befrienders for the incredible work you have done over the past few years, refining and “teaching” NANA to better understand and respond to our Singaporean seniors. Thank you for this innovation and for always thinking of new ways to care for our seniors in the community. I look forward to seeing how NANA transforms care for our seniors.

Conclusion

To all our seniors here today, I hope you will welcome NANA with open hearts. Do not be shy, talk to NANA, share your thoughts and feedback, and help to make these tools work better for you. Because the more NANA interacts with you, the more NANA learns, the better NANA will be.

And I want to again, congratulate the team at Lions Befrienders for this meaningful effort. I wish you all good health and a wonderful afternoon ahead.

Thank you very much.

MDDI 官网原文