MDDI 演講稿 · 2024-08-23
Rahayu Mahzam 政務次長在 IBM「AI 時代未來勞動力」活動上的開幕致辭
要點
- • AI 既帶來生產力提升（IBM 調研：43% 跨國 CEO 已用 AI 做戰略決策），也帶來崗位替代焦慮（Duolingo、Klarna 用 AI 替員工；好萊塢作家、護士、遊戲演員都已罷工抗議）。
- • 我們的責任是「讓勞動力為新時代做好準備」。「不是 AI 替代員工，而是會用 AI 的員工替代不會用 AI 的員工」。
- • 工具棧：JTM（資訊通訊版下約 200 門 AI 課程，截至 2023 年 12 月已培訓約 18,000 人）+ 公司主導培訓（CLT）支援 AI 工程師、ML 工程師、資料科學家等崗位。
- • 「AI 教育民主化」：在年輕人進入職場之前就開始——把 AI 教育與數字素養嵌入職業教育。
- • 公告：IBM 與新加坡理工學院（SP）、共和理工學院（RP）、Junior Achievement 合作——通過「IBM SkillsBuild」課程——為 4,500 名新加坡人（包括青年、成人、迴歸職場的女性、單親媽媽、家庭傭工）免費提供 AI 等數字技能培訓。
完整譯文（繁體中文）
MDDI 英文原文譯文 · 翻譯日期: 2026-05-03
本文已從早期版本的網站遷移過來——格式可能有不一致之處。
數碼發展及新聞部政務次長 Rahayu Mahzam 在「IBM AI 時代未來勞動力」活動上的開幕致辭（2024 年 8 月 23 日）
IBM 全球企業社會責任副總裁兼首席影響官 Justina Nixon-Saintil 女士、
IBM 亞太區企業社會責任負責人 Yean Feng Yue 女士、
各位嘉賓、女士、先生：
早安。
我很高興今早出席這個活動。
今天的主題——「AI 時代的未來勞動力」——非常貼切。AI 正快速成為各行業的不可或缺組成——從教育到法律。
a. 員工越來越多地借力 AI 工具自動化常規任務、節省時間、提升生產力。LinkedIn 報告稱——招聘要求中提到「ChatGPT 經驗」的職位數量在增加——顯示這些工具在今天職業格局中的重要性。
b. 你們公司最近的一項關於生成式 AI 的研究顯示——43% 的受訪者（多數是來自 30+ 國、26 個行業的跨國公司 CEO）已經在用 AI 做戰略業務決策。
與此同時——我們也看到——對「AI 導致崗位替代與技能過時」的不確定性與焦慮在上升。
a. 今年早些時候——流行的語言學習 App Duolingo 決定讓 10% 的合同方下崗——因為它正在轉向用 AI 翻譯內容。
b. 「先買後付」服務商 Klarna 也公開談論——減員並以 AI 替代。
這些例子顯示——公司越來越多地為運營需求轉向 AI。
因此員工的關切是真實的——若不被回應——可能升級為廣泛的不滿。
a. 僅 3 周前——300 多名電子遊戲演員與好萊塢演員在加州伯班克的華納兄弟工作室前示威——抗議他們所說的——頭部遊戲公司不願保護員工免受 AI 不受監管使用的傷害。這是去年好萊塢編劇罷工之外的又一次。
b. 今年 4 月——數百名護士在加州奧克蘭的一家醫院外集會——抗議用 AI 替代某些護理職責。
和任何新技術一樣——我們必須思考如何用它來惠及人民與社會、而不是造成傷害。讓我分享政府的思考。
我們仍然相信——只要員工與企業有「用得好」的能力——AI 就有潛力幫助他們提高生產力、保持相關。事實上——公司也報告說——他們預期 AI 會對業務產生正面影響。
但 AI 的好處遠不止於僱主。我們看到 AI 正在改造勞動力——增強其更有效分析資料的能力、自動化重複任務、把時間釋放給「更高價值的工作」。結果是——員工變得更有生產力、更投入有意義的任務、更能為組織做貢獻。
這些好處太顯著——不能忽視——AI 的進步是我們不能也不應抗拒的。我們的責任在於——讓勞動力為這個新時代做好準備。
許多深思的觀察者指出——「不是 AI 替代員工——而是『會用 AI 的員工』替代『不會用 AI 的員工』」。
這意味著——我們應努力為員工裝備使用 AI 工具的必要技能——讓他們提升生產力、避免對工作的不合時宜擾動、並幫企業最佳化運營、提升競爭力。
我們如何做？
a. 對已在職的人——我們為各行業開發了「工作轉型地圖」（JTM）——指引僱主、員工與培訓提供者的技能發展與崗位重新設計。
i. 比如——「資訊與通訊」JTM 之下的培訓夥伴——提供約 200 門 AI 相關課程。截至 2023 年 12 月——他們已培訓約 18,000 人成為「自信的 AI 使用者」。
b. 對希望走 AI 實務者職業路徑（包括 AI 工程師、機器學習工程師、資料科學家等角色）的人——我們也有許多「公司主導培訓」（CLT）專案——支援公司招聘並培訓具備前置技能的人——發展 AI 職業。
在員工之外——我們也必須把「在新時代蓬勃所需的技能」「民主化」。我們需要擴大 AI 教育——確保社會的所有分段——無論背景——都能在「AI 驅動的勞動力」中被賦能參與。
通過讓更多人具備 AI 技能——我們能驅動經濟增長、減少不平等——確保 AI 收益被全社會共享。這也讓我們能接入多樣視角——確保 AI 技術的開發——把所有社群的需求與價值觀納入考慮。
這意味著——採取主動的、上游式做法——在年輕人進入職場之前就為他們做準備。包括把 AI 教育與數字素養——融入職業培訓——為他們裝備「在快速變化的就業市場中做得好」的基礎技能。
另外——我們必須以「讓所有人都能進入」的方式——保證我們的方法是包容的。
但政府絕對不能單幹。公司必須與我們一起站出來——我也很高興——許多公司已經這麼做。
為此——我很高興——IBM 將與新加坡理工學院（SP）、共和理工學院（RP）、Junior Achievement 合作——為新加坡的青年與成人學習者——免費提供 AI 培訓。
通過「IBM SkillsBuild」課程——這一合作目標是——讓 4,500 名新加坡人——具備 AI 等新數字技能。SkillsBuild 專案以一個線上平臺為骨架——並輔以「與全球夥伴網絡合作交付的定製化實踐學習體驗」。
這一倡議希望——通過幫助學習者發展「需求高的、有價值的新技能」——並接入新職業機會——彌合全球技能鴻溝。
a. SP 與 RP 都將把 SkillsBuild 專案納入課程——學生除了 AI——還能接觸網路安全、資料科學等主題。
b. IBM 也與 Junior Achievement（一家致力於激勵並準備人們在全球經濟中成功的非營利組織）合作。這一合作希望——通過為 14 至 18 歲的學習者提供基本的 IT 相關課程——以及為迴歸職場的女性（包括單親母親）提供支援——準備並賦能新加坡的年輕人。這一倡議也對希望學基礎 AI 技能的新加坡家庭傭工開放。
總結——前路清晰——我們不能也不應抗拒 AI 的進步。我們必須以包容、公平的方式駕馭其潛能。這意味著——確保我們各分段的員工——都能獲得在這個新時代蓬勃所需的技能。
AI 時代的勞動力未來——是一個充滿可能的未來——前提是——我們願意擁抱它、為我們的人投資、培育能彌合「技術與人性」鴻溝的夥伴關係。
這樣做——我們就能構建一個「創新與包容並行」的未來——一個「人人都有機會蓬勃」的世界。
謝謝。
英文原文
MDDI 官網原始記錄 · 抓取日期: 2026-05-02
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Opening Remarks by Ms Rahayu Mahzam, Minister of State for Digital Development and Information, At IBM Future Workforce in AI Era (23 August 2024)
Justina Nixon - Saintil, Vice President for Corporate Social Responsibility and Chief Impact Officer, IBM Global
Yean Feng Yue, Corporate Social Responsibility Leader, IBM APAC
Distinguished guests, ladies and gentlemen,
Good morning
I am glad to join all of you here this morning.
Today’s theme, “Future Workforce in the AI Era”, is an especially pertinent one given how AI is rapidly becoming an integral part of various industries, from education to law.
a. Workers are increasingly leveraging AI tools to automate routine tasks, save time and boost productivity. In fact, LinkedIn reported an increase in the number of job postings with “ChatGPT expertise” listed in their requirements, demonstrating the growing importance of these tools in today’s professional landscape.
b. A relatively recent study conducted by your company on generative AI also showed that 43% of the respondents, mostly CEOs of MNCs from more than 30 countries and 26 industries, are already using AI to make strategic business decisions.
At the same time, we are also seeing the increasing uncertainty and anxiety about job displacement and skill obsolescence due to AI.
a. Earlier this year, the popular language learning app Duolingo made the decision to offboard 10 percent of its contractors as it was pivoting to using AI to translate content.
b. Buy now, pay later service provider Klarna has also been open about reducing its workforce and replacing them with AI.
These examples show that companies are increasingly turning to AI for their operational needs.
The concerns faced by workers are therefore real, and if left unaddressed, could escalate into widespread discontent.
a. Just three weeks ago, more than 300 video game performers and Hollywood actors picketed in front of the Warner Bros Studios building in Burbank, California, to protest against what they call an unwillingness from top gaming companies to protect workers against the unregulated use of AI. This was in addition to the Hollywood writers’ strike that took place last year.
b. In April this year, hundreds of nurses gathered outside a hospital in Oakland, California, to protest the use of AI replacing certain nursing duties.
As with any new technology, we will need to grapple with how it could be used to benefit our people and society, and not cause harm. Let me share how the Government is thinking about this.
It remains our belief that AI has the potential to help workers and enterprises increase their productivity and stay relevant, provided they have the capabilities to apply it well. In fact, companies are reporting that they expect AI to have a positive impact on their businesses.
But the benefits of AI extend far beyond just employers. We are seeing how AI is transforming our workforce by enhancing their ability to analyze data more effectively, automating mundane and repetitive tasks, and freeing up time for higher value work. As a result, employees are becoming more productive and engaged in meaningful tasks, and better equipped to contribute to their organisations.
These benefits are too significant to ignore, and the advancement of AI is something we cannot, and should not, resist. Our responsibility lies then in preparing our workforce to succeed in this new era.
Many thoughtful observers have pointed out that it is not so much AI displacing workers, but AI-proficient workers displacing AI-deficient ones.
This means that we should strive to equip our workers with the necessary skillsets to utilise AI tools, so that they can increase their productivity, avoid untimely disruptions to their jobs, and help enterprises optimise their operations and improve their competitiveness.
How then are we doing so?
a. For those already in the workforce, we have developed the Job Transformation Maps (JTMs) for various sectors to help guide skills development and job redesign among employers, workers, and training providers.
i. For example, training partners under the Information and Communications JTM offer about 200 AI-related courses. As of Dec 2023, they have trained about 18,000 people to be confident users of AI.
b. For those looking to pursue a career as an AI practitioner, which includes roles such as AI Engineer, Machine Learning Engineer, or Data Scientist, we also have numerous Company-Led Training programmes that support companies to hire and train those with the pre-requisite skillsets to develop a career in AI.
Beyond our workers, it is also essential that we democratise access to the skills needed to thrive in this new era. We need to broaden AI education to ensure that all segments of society, regardless of background, are empowered to participate in the AI-driven workforce.
By equipping more people with AI skills, we can drive economic growth and reduce inequality, ensuring that the benefits for AI are shared across society. It would also allow us to tap into diverse perspectives, ensuring that AI technologies are developed with the needs and values of all communities in mind.
This means taking a proactive approach by going upstream to prepare our youths even before they enter the workforce. It includes integrating AI education and digital literacy into vocational training and equipping them with the foundational skills required to do well in a rapidly changing job market.
Additionally, we must ensure inclusivity in our approach by creating pathways that are accessible to all.
But the Government certainly cannot do all these alone. It is essential that companies step up to partner with us on this endeavour, and I am glad that many have done so.
To this end, I am heartened to note that IBM will be collaborating with Singapore Polytechnic, Republic Polytechnic, and Junior Achievement to provide free AI training for both youth and adult learners in Singapore.
Through IBM’s SkillsBuild coursework, this collaboration aims to equip 4,500 Singaporeans with new digital skills, including AI. The SkillsBuild programme features an online platform that is complemented by customized practical learning experiences delivered in collaboration with a global network of partners.
The initiative seeks to help bridge the global skills gap, by helping learners develop valuable new skills that are in demand and access new career opportunities.
a. Both Singapore Poly and Republic Poly will incorporate the SkillsBuild programme into their curriculum where students will have access to topics like cybersecurity and data science, in addition to AI.
b. IBM is also collaborating with Junior Achievement, a non-profit organisation dedicated to inspiring and preparing people to succeed in a global economy. This collaboration aims to prepare and empower the youths in Singapore through providing essential IT- related curriculum to 14- to 18-year-old learners, as well as to support women returning to the workplace, which includes single mothers. The initiative will also be open to domestic workers in Singapore who are interested to learn basic AI skills.
In conclusion, the path forward is clear – we cannot and should not resist the progress of AI. Instead, we must harness its potential in ways that are inclusive and equitable. This means ensuring that our workers, from all segments of society, have the opportunity to acquire the skills needed to thrive in this new age.
The future of the workforce in the age of AI is a future of possibilities – if we are willing to embrace it, invest in our people, and foster partnerships that bridge the gap between technology and humanity.
By doing so, we can build a future where innovation and inclusivity go hand-in-hand, creating a world where everyone has the opportunity to thrive.
Thank you.