MDDI 演講稿 · 2026-04-30
Rahayu Mahzam 政務次長在 Lions Befrienders「鄰里安老智慧助理 (NANA)」AI 專案啟動會上的致辭
要點
- • NANA（鄰里安老智慧助理）是 AI 驅動的語音助理——可以自動給樂齡人士打關懷電話，用對方偏好的語言或方言陪聊；通話後向 Lions Befrienders 工作人員提供要點摘要與跟進高亮。
- • 到 2030 年，每 4 位新加坡人中就有 1 位年滿 65 歲——其中又有 1/4 年滿 80 歲。在老齡化壓力下，新加坡把科技定位為社群護理的「賦能者」，讓樂齡長輩能更長時間留在社群。
- • NANA 的設計原則是「支援人，而不是替代人」——AI 處理例行關懷電話，員工和義工解放出來專注做唯有人類能做的深度陪伴。
- • 這是基層創新（ground-up innovation）的樣本——Lions Befrienders 多年迭代，讓 NANA 更懂得理解和回應新加坡本地樂齡人士；MDDI 期待 NANA 在更廣社群中推廣。
- • 政府同時通過 LifeSG App（整合 100+ 項政府服務）向樂齡人士提供幸福感問卷與個性化建議——NANA + LifeSG 一併體現了「讓護理向上遊延伸」的策略。
完整譯文（繁體中文）
MDDI 英文原文譯文 · 翻譯日期: 2026-05-15
開場
各位下午好！很高興今天來到 Lions Befrienders。
每次走訪樂齡活動中心（Active Ageing Centre），我都會帶著滿滿的能量離開。在我們的樂齡人士和服務工作者身上看到的「我能行」的精神——真的會感染人。
今天我們齊聚一堂——慶祝這種創新精神。我非常高興能與各位共同見證「鄰里安老智慧助理」（Neighbourhood Assistant for Nurturing Ageing），也就是 NANA，正式啟動。
在老齡化社會中轉型社群護理
到 2030 年，每四位新加坡人中就有一位年滿 65 歲——其中又有四分之一年滿 80 歲。我們希望樂齡人士保持健康、活躍、與社會保持連線——希望他們被妥善支援，儘可能長地在社群生活。
科技可以助我們達成這個目標。比如說——樂齡人士可以在 LifeSG App（一個整合了超過 100 項政府服務的應用）上做幸福感問卷，拿到自己身心狀態的總結，外加個性化建議，例如附近的樂齡活動專案。
科技還能讓我們向上遊延伸——把對樂齡人士的支援擴得更廣。我們希望打造一個「始終有人在關心你」的社群——不只是在你不舒服的時候，而是在任何事情出錯之前。要讓這個願景成真——我們需要把科技擁抱為「護理的賦能者」。
藉助科技守護樂齡
NANA 正是這種思路的體現。它是一個 AI 驅動的語音助理——可以自動化地用樂齡人士偏好的語言或方言做關懷電話陪聊。每次對話後——NANA 會為 Lions Befrienders 的工作人員提供要點總結、並高亮任何需要跟進的事項。這位 AI 語音「友伴」展示了——我們如何藉助科技，在訪問與中心活動之間，照看樂齡人士的情緒與心理健康。
我知道——當我們談到 AI——有人會擔心「人情味」會丟失。但這不是「科技替代人」——而是「科技支援人」。我們可以把 NANA 這類 AI 工具看作「眼睛和耳朵」，去支援我們護理工作者的「心」。NANA 處理掉與樂齡人士的例行關懷電話——讓我們的員工與義工得以專注做他們最擅長的事：提供深度、有意義的、唯有人類才能給予的陪伴與支援。
我瞭解到——Yoganathan 先生待會兒會分享他使用 NANA 的經歷，以及 NANA 是如何打開了他對 AI 的認知。我很期待聽他的分享。
肯定來自一線的創新
我要向 Lions Befrienders 致敬——感謝你們過去幾年的非凡工作——一點一滴打磨、「教」NANA 更好地理解並回應我們的新加坡樂齡人士。感謝你們的創新——感謝你們一直在思考如何在社群中更好地照護樂齡長輩。我也期待看到——NANA 如何轉型樂齡護理。
結語
現場所有的樂齡長輩——我希望你們能敞開心扉歡迎 NANA。不要害羞——和 NANA 聊聊——分享你的想法和反饋——幫助這些工具變得更適合你。因為——你和 NANA 互動得越多——NANA 學得越多——NANA 就會做得越好。
我再次祝賀 Lions Befrienders 的團隊——完成這件有意義的工作。祝各位健康——並度過一個美好的下午。
非常感謝大家。
英文原文
MDDI 官網原始記錄 · 抓取日期: 2026-05-15
Introduction
Good afternoon, everyone! It is a pleasure to be here at Lions Befrienders today.
Every time I visit an Active Ageing Centre, I leave feeling truly energised. The 'can-do' spirit I see in our seniors and service providers is truly infectious.
We are here today to celebrate that spirit of innovation. I am very happy to join you for the official launch of the Neighbourhood Assistant for Nurturing Ageing, also known as NANA.
Transforming Care in the Community in an Aged Society
By 2030, one in four Singaporeans will be aged 65 and older, and one in four of them will be aged 80 and above. We want our seniors to remain healthy, active and connected. We want them to be supported, to live in the community for as long as possible.
And technology can help us to do so. For example, seniors can take a wellness questionnaire on the LifeSG app, which is an app that consolidates over 100 government services, and receive a summary of their well-being, along with personalised recommendations to improve their well-being, such as the active ageing programmes available near them.
Technology would also allow us to move more upstream and expand the support for seniors. We want to build a community where someone is always looking out for us, not just when you are unwell, but even before anything goes wrong. To make this vision a reality, we need to embrace technology as an enabler for care.
Harnessing Technology for Care
NANA represents this approach. It is an AI-powered voice assistant that can be automated to make check-in calls to seniors for a chat in their preferred language or dialect. After each conversation, NANA provides Lions Befrienders staff with a summary of the key points, and highlights anything that may need follow-up. This AI voice befriender demonstrates how we can harness technology to keep an eye on the emotional and mental well-being of our seniors, even between visits and centre activities.
I know that when we talk about AI, some may worry that the human touch will be lost. However, this is not about technology replacing people. It is about technology supporting people. We can think of AI tools like NANA as the "eyes and ears" that support the "heart" of our care providers. By handling the routine check-ins with seniors, NANA frees up our staff and volunteers to focus on what they do best: providing deep, meaningful companionship and support that only humans can give.
I understand that Mr Yoganathan will be sharing his experience using NANA and how it has opened up his perception of AI. And I look forward to hearing his experience.
Recognising Ground-Up Innovation
I want to commend Lions Befrienders for the incredible work you have done over the past few years, refining and “teaching” NANA to better understand and respond to our Singaporean seniors. Thank you for this innovation and for always thinking of new ways to care for our seniors in the community. I look forward to seeing how NANA transforms care for our seniors.
Conclusion
To all our seniors here today, I hope you will welcome NANA with open hearts. Do not be shy, talk to NANA, share your thoughts and feedback, and help to make these tools work better for you. Because the more NANA interacts with you, the more NANA learns, the better NANA will be.
And I want to again, congratulate the team at Lions Befrienders for this meaningful effort. I wish you all good health and a wonderful afternoon ahead.
Thank you very much.