口头答复 · 2026-02-12 · 届国会 15
Singpass面部识别替代验证方案
Singpass面部识别替代验证方案
议员潘丽萍（Denise Phua）询问数字发展与信息部：因医疗状况无法使用Singpass面部识别的用户，在与银行设立数字令牌时有何替代验证方案，以及是否会检视现行要求以确保此类用户不被基本服务排除。国务部长刘燕玲（Jasmin Lau）答覆：(1) 政府科技局（GovTech）与金融管理局（MAS）已于2026年2月4日联合在《海峡时报》论坛回函说明，因医疗状况或残障无法使用面部识别技术的用户确有替代方法可用，例如一次性密码（OTP）或硬件令牌；(2) MAS要求银行至少提供一种非Singpass的替代验证方法；(3) 政府数字服务与不同能力的市民共同测试，确保无障碍；(4) 公开承认"在向市民沟通这些不同访问方法上还有很多可以改进"。潘丽萍追问替代方案是否系统化覆盖所有数字银行、沟通是否到位，部长重申MAS的监管要求，并承诺加强公共教育。
关键要点
- • 面部识别是Singpass主流认证，但须为医疗/残障用户保留替代方法
- • MAS要求银行至少提供一种非Singpass替代验证方法
- • OTP与硬件令牌是已存在的替代方案
- • 政府承认对市民的沟通教育有明显改进空间
维持以面部识别为主的Singpass认证，同时保障无障碍替代路径
促请系统化覆盖所有数字银行场景并加强主动沟通
面部识别治理：以无障碍为底线的可选机制，MAS监管银行落地
“关于公共教育这一点，我们在向市民沟通和解释这些不同访问方法上，确实可以做得更好。”
参与人员 (2)
完整译文（中文）
Hansard 原始记录 · 2026-06-10
4号问题。议员潘丽萍（Denise Phua Lay Peng）询问数字发展与信息部长：(a) 因医疗状况无法使用面部识别的Singpass用户，在希望与银行设立数字令牌时，有哪些替代身份验证方案；(b) 部门是否会检视现行要求，确保此类用户在维持安全标准的同时不被排除于基本服务之外。数字发展与信息部国务部长刘燕玲（Jasmin Lau）（代表数字发展与信息部长）答复：感谢潘丽萍议员对患有医疗状况用户的关心。议员可参考2026年2月4日由政府科技局（GovTech）和新加坡金融管理局（MAS）联合在《海峡时报》论坛发布的回函，关于Singpass的替代生物识别或非面部识别验证方案的说明。如该回函所述，对于因医疗状况或残障无法使用面部识别技术的用户，有替代验证方法可供使用——例如一次性密码（OTP）或硬件令牌。需要协助的Singpass用户可通过电邮或致电Singpass服务台联系团队。已采用Singpass作为身份认证方式的机构应至少提供一种非Singpass的替代方法。
议长：潘丽萍议员。潘丽萍议员（惹兰勿刹）：感谢国务部长的保证，确认对无法使用面部识别的用户确实有替代识别方法。我有几项补充提问。第一，这些措施是否系统性适用于所有完全数字化或部分数字化的银行？第二，这些已存在的替代方案是否已被充分沟通？以确保所有受影响的用户都能知晓，而无需诉诸论坛信函甚至在本议会提问。
刘燕玲国务部长：MAS确实要求银行提供替代验证方法。对于政府提供的数字服务，我们也确保与不同能力的市民共同测试，以保障无障碍。关于公共教育这一点，我们在向市民沟通和说明这些不同访问方法上，确实可以做得更好。
英文原文
SPRS Hansard 原始记录 · 抓取日期：2026-06-10
4 Ms Denise Phua Lay Peng asked the Minister for Digital Development and Information (a) what alternative Singpass identity verification options are available for users with medical conditions that prevent facial verification, and who wish to set up digital tokens with banks; and (b) whether the Ministry will review current requirements to ensure that such users are not excluded from essential services while upholding security standards. The Minister of State for Digital Development and Information (Ms Jasmin Lau) (for the Minister for Digital Development and Information): We are grateful to the Member, Ms Denise Phua, for caring for users with medical conditions. The Member may refer to The Straits Times Forum letter reply issued jointly by the Government Technology Agency (GovTech) and the Monetary Authority of Singapore (MAS) on 4 February 2026, regarding alternative biometric or non-facial verification options for Singpass. As explained in the reply, there are alternative verification methods for users who are unable to use the facial recognition technology for reasons such as medical conditions or disabilities. Examples include one-time passwords or hardware tokens. Singpass users who require assistance may contact the Singpass team via email or call the Singpass helpdesk. Organisations who have onboarded Singpass as a means for authentication are expected to have at least one non-Singpass alternative method for users.
Mr Speaker: Ms Phua. Ms Denise Phua Lay Peng (Jalan Besar): I thank the Minister of State for her assurance, assuring the House that there are indeed alternative identification methods available for those who are unable to use facial recognition. Just a couple of supplementary questions. Number one, are these measures systemic and applicable for all fully digital or not fully digital banks? Number two, are these available alternatives communicated? So that all the affected parties will know and they will not have to resort to raising the question in Forum letters, or even in this House.
Ms Jasmin Lau: MAS does require the banks to have alternative methods for verification. And for digital services that are offered by Government, we do make sure that we engage citizens across all ranges of abilities to test out our services, to ensure accessibility for all. On the point about public education, we can definitely do much better in communicating and explaining these different methods of access to our citizens.