서면 답변 · 2023-05-09 · 국회 14
싱가포르 정부의 AI 기술 응용
의원들은 정부가 ChatGPT 등 새로운 AI 기술을 어떻게 활용하여 전자정부 서비스를 개선할 것인지, 그리고 기존 챗봇을 대체하여 사용자 경험을 개선할 것인지 질문했습니다. 정부는 이미 여러 디지털 서비스에 AI를 적용하고 있다고 응답했으며, 새로운 기술이 서비스 질과 효율성을 향상시킬 수 있다고 강조했지만 정확성과 신뢰성을 보장해야 하며, 책임과 데이터 보안을 보장하는 사용 지침을 수립할 것이라고 밝혔습니다. 핵심 논쟁점은 기술 적용의 안전성과 실용성 사이의 균형에 있습니다.
핵심 요점
- • AI already used across government services
- • New tech lifts service quality
- • Emphasises accuracy and security
정부 서비스 개선을 위한 AI 적극 탐색
기술 대체 및 사용자 경험에 대한 관심
공공 서비스에 대한 AI 안전 응용 추진
“We must, however, ensure the accuracy and reliability of responses before such service enhancements can be deployed for public use.”
참여자 (2)
영어 원문
SPRS Hansard · Fetched: 2026-05-02
6 Mr Melvin Yong Yik Chye asked the Prime Minister (a) how does the Public Service intend to leverage new artificial intelligence technologies, such as ChatGPT, in e-Government services; and (b) whether such tools will augment and replace existing chatbot services to provide a better user experience for citizens.
Mrs Josephine Teo (for the Prime Minister) : The Government has integrated artificial intelligence (AI) in digital services, such as chatbots on Government websites, the OneService Chatbot for reporting municipal issues through social messaging platforms, and the SG Translate Together web portal.
Recent developments in AI technologies, such as those powering Chat Generative Pre-trained Transformer, can help the Government improve the quality of e-services, for example, through better customised responses by chatbots to public queries. We must, however, ensure the accuracy and reliability of responses before such service enhancements can be deployed for public use. This will require a period of experimentation and testing.
There are other ways in which the public can benefit from the use of such technologies within the Government, for example, through more efficient research and analysis of complex issues. The Public Service has, therefore, introduced guidelines for public officers when using such technologies, to clarify accountability and safeguard data security.