口頭答弁 · 2026-02-12 · 議会 15
Singpass顔認証に代わる本人確認手段
デニス・プア議員はデジタル開発情報省に対し、医療上の理由でSingpassの顔認証を使えない利用者が銀行のデジタルトークンを設定する際の代替本人確認手段、および現行要件を見直してこうした利用者が基本サービスから排除されないようにするかを質問した。ジャスミン・ラウ国務相の答弁：(1) 政府技術庁（GovTech）と金融管理局（MAS）は2026年2月4日、『ストレーツ・タイムズ』のフォーラム欄に共同回答を寄せ、医療上の理由や障害で顔認証技術を使えない利用者にはワンタイムパスワード（OTP）やハードウェアトークンなどの代替手段があると説明済み；(2) MASは銀行に対し、Singpass以外の代替認証手段を少なくとも一つ提供するよう義務づけている；(3) 政府のデジタルサービスは多様な能力の市民とともにテストし、アクセシビリティを確保している；(4)「これらの異なるアクセス方法を市民に伝え、説明することにおいて、私たちは間違いなくもっと改善できる」と率直に認めた。プア議員は代替手段がすべてのデジタル銀行を体系的にカバーしているか、周知は十分かを追及し、国務相はMASの監督要件を再確認し、公共教育の強化を約束した。
重要なポイント
- • 顔認証はSingpassの標準認証だが、医療・障害のある利用者向けに代替手段を維持する必要
- • MASは銀行にSingpass以外の代替認証手段を最低一つ義務づけ
- • OTPとハードウェアトークンが既存の代替手段
- • 政府は市民への周知・説明に明確な改善余地があると認めた
顔認証を主軸とするSingpass認証を維持しつつ、アクセシブルな代替経路を保障
すべてのデジタルバンキング場面への体系的適用と能動的な周知強化を要請
顔認証ガバナンス：アクセシビリティを底線とする選択可能な仕組みを、MASが銀行への監督で実装
“公共教育という点では、これらの異なるアクセス方法を市民に伝え、説明することにおいて、私たちは間違いなくもっと改善できる。”
参加者 (2)
英語原文
SPRS Hansard · Fetched: 2026-06-10
4 Ms Denise Phua Lay Peng asked the Minister for Digital Development and Information (a) what alternative Singpass identity verification options are available for users with medical conditions that prevent facial verification, and who wish to set up digital tokens with banks; and (b) whether the Ministry will review current requirements to ensure that such users are not excluded from essential services while upholding security standards. The Minister of State for Digital Development and Information (Ms Jasmin Lau) (for the Minister for Digital Development and Information): We are grateful to the Member, Ms Denise Phua, for caring for users with medical conditions. The Member may refer to The Straits Times Forum letter reply issued jointly by the Government Technology Agency (GovTech) and the Monetary Authority of Singapore (MAS) on 4 February 2026, regarding alternative biometric or non-facial verification options for Singpass. As explained in the reply, there are alternative verification methods for users who are unable to use the facial recognition technology for reasons such as medical conditions or disabilities. Examples include one-time passwords or hardware tokens. Singpass users who require assistance may contact the Singpass team via email or call the Singpass helpdesk. Organisations who have onboarded Singpass as a means for authentication are expected to have at least one non-Singpass alternative method for users.
Mr Speaker: Ms Phua. Ms Denise Phua Lay Peng (Jalan Besar): I thank the Minister of State for her assurance, assuring the House that there are indeed alternative identification methods available for those who are unable to use facial recognition. Just a couple of supplementary questions. Number one, are these measures systemic and applicable for all fully digital or not fully digital banks? Number two, are these available alternatives communicated? So that all the affected parties will know and they will not have to resort to raising the question in Forum letters, or even in this House.
Ms Jasmin Lau: MAS does require the banks to have alternative methods for verification. And for digital services that are offered by Government, we do make sure that we engage citizens across all ranges of abilities to test out our services, to ensure accessibility for all. On the point about public education, we can definitely do much better in communicating and explaining these different methods of access to our citizens.