Written Answer · 2023-05-09 · Parliament 14
Leveraging New Artificial Intelligence Technologies in e-Government Services
議員は、ChatGPTなどの新しい人工知能技術を利用して電子政務サービスを改善する方法を政府に質問し、既存のチャットボットに置き換えてユーザーエクスペリエンスを改善するかどうかを尋ねています。政府の回応は、複数のデジタルサービスにおいてAIを既に適用しており、新技術がサービス品質と効率を向上させることができることを強調していますが、正確性と信頼性を確保する必要があり、責任とデータセキュリティを保障するための使用ガイドラインを制定することになっています。核心的な争点は、技術応用の安全性と実用性のバランスにあります。
重要なポイント
- • AI already used across government services
- • New tech lifts service quality
- • Emphasises accuracy and security
AI による行政サービスの向上を積極的に探索する
技術置換とユーザー体験に注目する
公共サービスへのAI安全の応用を推進する
“We must, however, ensure the accuracy and reliability of responses before such service enhancements can be deployed for public use.”
参加者 (2)
英語原文
SPRS Hansard · Fetched: 2026-05-02
6 Mr Melvin Yong Yik Chye asked the Prime Minister (a) how does the Public Service intend to leverage new artificial intelligence technologies, such as ChatGPT, in e-Government services; and (b) whether such tools will augment and replace existing chatbot services to provide a better user experience for citizens.
Mrs Josephine Teo (for the Prime Minister) : The Government has integrated artificial intelligence (AI) in digital services, such as chatbots on Government websites, the OneService Chatbot for reporting municipal issues through social messaging platforms, and the SG Translate Together web portal.
Recent developments in AI technologies, such as those powering Chat Generative Pre-trained Transformer, can help the Government improve the quality of e-services, for example, through better customised responses by chatbots to public queries. We must, however, ensure the accuracy and reliability of responses before such service enhancements can be deployed for public use. This will require a period of experimentation and testing.
There are other ways in which the public can benefit from the use of such technologies within the Government, for example, through more efficient research and analysis of complex issues. The Public Service has, therefore, introduced guidelines for public officers when using such technologies, to clarify accountability and safeguard data security.